Terms & Conditions

1. Agreement to Terms

By accessing and using Palasy Limited's services, website, and smart metering solutions, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.

2. Services Description

Palasy Limited provides smart metering solutions including but not limited to:

• Smart prepaid electricity, water, and gas meters
• Meter installation and maintenance services
• Utility management software and platforms
• Professional training and consultation services
• Site inspections and technical support

3. User Responsibilities

Users of our services agree to:

• Provide accurate and complete information when using our services
• Use our products and services in accordance with manufacturer guidelines
• Report any issues or defects promptly to our support team
• Allow authorized personnel access for installation and maintenance
• Pay for services and products as agreed in separate contracts

4. Limitation of Liability

Palasy Limited's liability is limited to the extent permitted by law. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, incurred by you or any third party.

Our total liability for any claim arising out of or relating to these terms or our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

5. Warranty and Disclaimers

While we strive to provide high-quality products and services, we provide them "as is" and "as available" without warranties of any kind, either express or implied.

We do not warrant that our services will be uninterrupted, error-free, or completely secure. Any warranties provided are subject to the terms of specific product warranties and service agreements.

6. Privacy and Data Protection

We are committed to protecting your privacy and personal data. Our collection, use, and protection of your information is governed by our Privacy Policy, which forms part of these terms.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

7. Intellectual Property

All content, trademarks, and intellectual property on our website and in our services remain the property of Palasy Limited or our licensors. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Termination

We reserve the right to terminate or suspend access to our services at any time, with or without cause, and with or without notice. Upon termination, your right to use our services will cease immediately.

9. Governing Law

These terms shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Kenya.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new terms.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us: